What to do if there are defects?
If a buyer discovers flaws in their new home, they must do the following:
STEP 1: Make a written list of any defects and if
feasible, photograph them.
STEP 2: Ensure that the developer receives the
defects list via registered mail, electronic mail, or personal delivery with an acknowledgement of
STEP 3: If the developer is responsive, he will
rectify the problem within 30 days of receipt. The buyer and developer should go over the list of
faults and discuss the rectification work timeline.
The developer must also be willing to devote time or appoint someone to supervise the work of the
STEP 4: If the developer is unresponsive, request
a detailed quote for the cost of correcting and making good the defects from an independent
Give the developer a second notice and the 30-day grace period specified in the Defect Liability
Period clause to complete the rectification work.
STEP 5: After delivering written notice to
withhold release of the stakeholder sum (5 percent of the purchase price as stipulated in the SPA's
'Schedule of Payment,' you may recover the cost (any amount) of the repair from the developer's
The average time it takes to fix a reported home fault is between two weeks and a month. Any
additional time needed by the contractor or developer owing to a problem, insufficient materials, or
other unanticipated circumstances must be communicated to you in advance.
How long is the defect liability period in Malaysia?
The Defect Liability Period is 24 months, starting from the date you receive your keys. Within this
period, the homeowner will need to check for any damages, defects, including poor or faulty
Any issues need to be reported to the developer to get them repaired for free.